Read this agreement thoroughly and carefully before booking a trip; it contains important terms and conditions regarding the trip you are purchasing including, but not limited to, our rights to cancel or alter the tour, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.
The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip “Participant” and HANAH Life LLC ("HANAH Ventures") with respect to any and all bookings, tours, or transactions made with HANAH LIFE.
By making a booking, you accept all of the terms in this agreement and direct us to perform services on your behalf. All persons named in this booking (“Participants”) are subject to this agreement. By making a booking, you affirm that you have made all other Participants listed in the booking aware of these terms – regardless of how final payment is made – and that all Participants accept these terms.
A $500 deposit is required at trip registration, and the balance of the trip cost is due on or before May 1, 2019.
Payments must be in U.S. dollars and may be made by Visa, MasterCard, Discover, or American Express credit cards. There is no charge or service fee for processing credit or debit card payments. Payment by credit or debit card is required to make a reservation. Payments will be listed as HANAH Ventures or HANAH Life LLC on the credit or debit card statement.
A booking is not final or confirmed until you receive a confirmation from us by email. Early bookings are recommended because our group size and departure dates are limited. We reserve the right to decline any booking for any reason permitted by law, including those described in other sections in this agreement.
The tour price is in U.S. dollars, based on double occupancy and includes air transportation in/out of Paro, Bhutan, and the services specified in the daily itineraries, meals, accommodations, admission fees and guided activities as stated.
Prices do not include any item not specifically listed above or in the itinerary, including but not limited to, air transportation to/from connecting cities of Bangkok, Thailand (Suvarnabhumi Airport / BKK) or New Delhi, India (Indira Gandhi International Airport / DEL); all expenses during leisure time including meals and beverages; passports or other travel documents; travel insurance or travel protection (i.e., medical insurance, emergency evacuation and similar services); personal expenses; gratuities; and all items of a personal nature.
A single supplement is paid by participants who request single accommodations, which are subject to availability. and paid separately. HANAH Ventures will communicate those updated price tiers on an individual basis.
Trip prices are subject to change without notice. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
The value of the booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on the hanahventures.com website or its affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.
To cancel your booking, you must email us your complete booking details with request to cancel at ambassadors@hanahlife.com.
Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:
Cancellation fee per participant:
On or before June 1, 2019 (91 days+): $500
On or after June 2, 2019 (0-90 days): 100% of the trip price*
*Trip price is the listed trip price including single supplements, pre- and/or post-arrival accommodations, and / or any fees and discounts applied to your confirmed booking invoice.
Departure date is the date the trip begins September 2, 2019 regardless of the date that you may depart from your location of origin.
We will refund the applicable balance to you using the original payment method for your booking.
No refunds will be provided for any reason for unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).
HANAH Ventures is not responsible for expenses incurred by Participants in preparing for a trip (eg. nonrefundable advance purchase air tickets, equipment, etc.) or for any additional arrangements pre- or post-departure date. The term applies whether the tour is altered, modified, or cancelled by us or by you for any reason.
Due to requirements that our tours have a minimum number of travelers, we do not allow changes in departure dates after we confirm your reservation. In addition, our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. However, if you have any issues with your tour dates, please contact our support team at ambassadors@hanahlife.com and, only when possible (i.e. HANAH Ventures will not incur fees or cancellation penalties as a result of your change), we will work to assist you if appropriate, and subject to our sole discretion.
Cancellations or Changes by Us: HANAH Ventures reserves the right to refuse, block or cancel a booking at any time, for any reason, at its sole discretion.
When your booking is canceled, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against HANAH Ventures or our suppliers, partners, or travel intermediaries.
HANAH Ventures reserves the right to cancel, alter, or modify a trip prior to departure for any reason, including insufficient Participant reservations. HANAH Ventures and its suppliers reserve the right to substitute hotels, restaurants, routes or other services listed in the itinerary with comparable services if necessary.
When a tour is cancelled for foreseeable reasons, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against HANAH Ventures or our suppliers.
In the rare event that HANAH Ventures is forced to cancel a trip for any unforeseen circumstance beyond the reasonable control of HANAH Ventures , such as, but not limited to, acts of nature, war, labor strikes, earthquake, flooding, etc., HANAH Ventures will refund the portion of the trip price not already advanced to suppliers, and we will use reasonable efforts to recover and refund the balance when possible. However, HANAH Ventures does not guarantee recovery of any or all of the advance payments made, and the use of reasonable to recover these payments will not include the institution of legal proceedings in foreign jurisdictions.
You authorize HANAH Ventures to charge your credit card for any cancellation fees or supplemental payments that you incur post-booking.
HANAH Ventures acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and services connected with your trip (“Supplier” or “Suppliers”). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by HANAH Ventures, and are not agents or employees of HANAH Ventures. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country.
HANAH Ventures will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of HANAH Ventures, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.
The trip price does not include travel insurance. We strongly recommend that you purchase comprehensive travel protection, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You also agree to assume all costs of medical care, evacuation, transportation, and related costs.
It is important that you carefully read all trip-related documents that you receive from us by email as soon as you receive them, including the Traveler Information form. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within thirty (30) days of your receipt of those documents.
You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Passports are required for all U.S. citizens traveling abroad and should be valid for at least 6 months after your date of return. We suggest you apply for or renew a passport early. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
Our trips are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary. By making a booking, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the trip.
If you have a physical condition, dietary restrictions, or other conditions that will require special attention during the tour, you must inform us by email at ambassadors@hanahlife.com when making the booking. We reserve the right in our sole discretion to accept, decline, or remove anyone from a trip (at departure or during the trip) who we judge to be incapable of meeting the trip’s physical demands.
If you have a complaint during your trip, you must promptly notify HANAH Ventures or your trip leader/host of the problem so that they can attempt to remedy the situation and allow you to enjoy the remainder of your trip. While we strive to provide you with a comfortable and enjoyable trip, your notice to HANAH Ventures or its suppliers of a complaint does not mean that we will accept liability or responsibility, and we will evaluate each complaint as it arises. At the same time, failure to raise a concern or complaint while you are on the trip will extinguish or reduce any ability to claim recourse from HANAH Ventures or its suppliers. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential remedy.
If you are not satisfied after using this notice procedure, you must submit your complaint in writing to HANAH Ventures or its in-country supplier within fourteen (14) days of the trip’s end date. However, HANAH Ventures and its suppliers will not accept any liability for claims received after the fourteen day period.
It is your responsibility to be ready to embark on the trip as specified in the itinerary. HANAH Ventures is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
You must strictly comply with all local laws, respect local customs and culture, accurately assess your abilities, respect other trip members’ privacy, and follow the suggestions and advice of any assigned guide. The decision of HANAH Ventures, the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. During the trip, HANAH Ventures or the local guide or supplier has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in the tour activities; or b) who it determines to detract from others’ enjoyment of the tour.
By making a booking, you certify your agreement to the following Traveler Code:
You agree to defend and indemnify HANAH Ventures and all of its respective owners, members, officers, directors, employees, agents, and successors and assigns from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
You agree that HANAH Ventures and its contractors and suppliers may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides, staff, contractors and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.
YOU AGREE THAT THE SOLE REMEDY FOR ANY DEFAULT BY HANAH LIFE LLC ARISING UNDER THIS AGREEMENT SHALL BE THE RETURN OF THE PAID TOUR COST. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, HANAH LIFE SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR OTHER DAMAGES ARISING OUT OF THIS AGREEMENT, INCLUDING LOST PROFITS, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF HANAH LIFE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO RECOVER SUCH DAMAGES.
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision. Titles and headings of this Agreement are for convenience only and shall not affect the construction of any provision of this Agreement.
This agreement shall inure to the benefit of and be binding upon HANAH Ventures and the Participant and their respective heirs, legal personal representatives, successors and assigns.
HANAH Ventures reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.
Any dispute arising out of this agreement, including all tort claims and any dispute relating to bookings, tours, or transactions made with HANAH Ventures – whether such dispute arises in contract or in tort or otherwise – shall be construed and resolved exclusively in accordance with and governed by the internal laws of the State of Wyoming. Any party hereto bringing a legal action or proceeding against any other party arising out of or relating to this Agreement or the transactions contemplated by this Agreement shall bring the legal action or proceeding in the United States District Court for the Southern District of Florida or in any court of the State of Florida sitting in Broward County. Each party hereto waives, to the fullest extent permitted by applicable law, (a) any objection that such party may now or later have to the laying of venue of any legal action or proceeding arising out of or relating to this Agreement or the transactions contemplated by this Agreement brought in the United States District Court for the Southern District of Florida or in any court of the State of Florida sitting in Broward County and (b) any claim that any action or proceeding brought in any court specified in clause (a) has been brought in an inconvenient forum. Each party hereto submits and consents to the exclusive jurisdiction of the United States District Court for the Southern District of Florida and its appellate courts and any court of the State of Florida sitting in Broward County and its appellate courts, for the purposes of all legal actions and proceedings arising out of or relating to this Agreement or the transactions contemplated by this Agreement.
This Agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.
For answers to your questions, email us at ambassadors@hanahlife.com, or call us at 404.216.9676.